Salesforce Integration into your System
Salesforce is a suite of CRM products that work hand in hand to make an enterprise’s function more effective and profitable. Salesforce is a global cloud-based CRM than can efficiently transform the work life of your team. Salesforce has become the category leader that other on-demand CRM providers seek to challenge. Solving customer queries and keeping track of them is the primary goal of Salesforce.
The basic features of the salesforce package are
Using Salesforce you can easily track all your customer enquiries, handle the escalations of issues that require special attention to higher levels and even generate detailed reports where you will be able to monitor your agent’s productivity.
Equip the customer service team with the answers to your customer’s queries and make the answers available to the customers as FAQ’s so that they can troubleshoot simple issues themselves.
There may be situations when the FAQ and information on web do not help your customer to get issues resolved. In this case they will have option to log a case directly from the website making use of salesforce and your customer support executives will take care of the situation.
Additional features of Service Cloud include
Customizable Layouts and Agent Console
In just a few clicks your agent can now have access to relevant information about the customer. This console can be designed and personalized to attain maximum efficiency.
To comply with the Service Level Agreements you may have to provide different levels of support for customers. You can use entitlement management to make sure each of them get the support they have paid for or service that they have availed. This can be based on response times or resolution times, and using entitlement management, you can incorporate an automated process and provide instructions for the support team and guide them on how to solve the case in the best way possible.
Access to Live Agent Web Chat (additional fee above Service Cloud license)—Incorporate live chat from the web to ensure that your clients get answers in real time.
Salesforce Integration Services at Quintet
We help your organization to increase your productivity multiple fold thereby improving your customer’s satisfaction by integrating salesforce. By doing this you will be able to invest more time to achieve your business goals. We will take care of the integration and any troubleshooting that is required at the backend.
Our Services include:
- Salesforce Integration
- Salesforce Customization
- Salesforce Implementation
- Force.com apps
- Force.com sites
- Visualforce pages
- Customer portal
What we offer
These Api’s provide the basic programmatic access to information of an organization allowing developers to have control over it for customization.
Web Services API
Allow developers to retrieve, create, delete and update records, such as accounts, leads, and custom objects.
It provides a simple Web services interface for interacting with Salesforce.com, providing easier integration and development for mobile and web applications.
The Bulk API is an API optimized for loading and deleting large sets of data. It allows you to query, insert, update, upsert, or delete a large number of records by submitting a number of batches that are processed in the background by Salesforce.com
Metadata API can be used for deleting , updating , creating , deploying or retrieving customization information, such as custom object definitions and page layouts, for an organization using Salesforce.com.
Custom Apex Application
We offer development of custom Salesforce managed or unmanaged application for custom business needs. Force.com Apex API is a RESTful API allowing developers to create other web services, email services and perform complex validation of objects, and create complete business processes that are not normally supported.
We offer our clients each applications data, business logic, presentation, and security layers, all of which are possible targets for integration. The following are the important integrations which we used to Force.com and other Salesforce platform technologies.
Integrate authentication mechanisms across applications to improve the user experience and minimize user administration.
User Interface Integration
Combine the UIs of two or more apps to create composite apps with small or no rework on the UI of each individual app
Business Logic Integration
Business logic often spans multiple application systems. Extending related business logic from one app to another helps to implement complete end to end business processes.
Integrating applications at the data layer is a common scenario. For example, multiple apps written in different programming languages can all use an open API and manage related data in one shared database.
We have a team of experienced Salesforce developers having industry exposure. They are well aware of the advantages of having the Salesforce development platform on a cloud and possess the skill of fixing its limitations with their programming skills. We have worked on a number of projects using APEX and VisualForce Toolkit made available by Salesforce.
Our Salesforce team are Proficient in handling the following.
- Salesforce API’s
- Visual Force
- Apex Programming
- Salesforce One Platform
- Data Loader, Data Migration
- Triggers Workflows and Queues
- Dashboard Management and QA Testing
- Salesforce CRM integration and customization
- Content Management System supported by Salesforce.com
- Enterprise Management System supported by Force.com
Related Services that we provide
Laravel PHP Framework Development
Laravels makes development an enjoyable and creative experience for developers. Quintet interacts with its clients for using the best available technology that is well suited to their requirements. Laravel is one among the PHP frameworks that is used by us for development purposes.
Web Development Services using MooTools
Highchart integration Services
CodeIgniter Development Services
Codeigniter helps the developers with separation of logic and presentation, being a model-view-controller based system. Quintet helps you to implement best web applications as per your business needs by following standard coding rules and strict guidelines.
Wordpress Development Services
WordPress is the most prestigious and established content management system and blogging platform based on PHP and MySQL. This free and open source platform helps in building dynamic and customized websites or blogs. Get your website developed in wordpress at Quintet.
Payment Gateway Integration Services
Your online products may attract the customers but the successful completion of a sale depends on a variety of factors, some of which are -Type of payment mode, Payment gateway theming, Multi currency Support, Security etc. Our Payment Gateway Integration services enable you to receive payments online through a wide variety of payment methods keeping all these factors in mind.
Fusion Chart Integration Services
API Integration Services
Quintet has years of experience in creating and implementing APIs for multiple platforms. Our services include API Interface design, development and integration.We are proficient in API Integration of Yahoo, Google, Facebook, Twitter, Pinterest, Paypal, Amazon and much more for your web applications, iOS and Android devices.
Web Development Services
Quintet is a Web Design company which is dedicated to providing customers all around the world with the latest best-of-class feature rich web sites for presenting your products and services. Creating the best web applications with uncompromising usability, security, scalability and reliability using the latest technologies is our speciality.
Server Management Services
Quintet offers you proactive server management services that combine with expert advice with essential server management tasks to keep your business online. We manage all aspects of your servers day-to-day operations. With us you are covered for installations, maintenance, OS updates, troubleshooting, monitoring and much more. 24/7/365 days of Support assured !